Why was my payment card declined on your site?

18 May 2023

If your payment card has been declined on our site, we suggest you check the following:

  1. Is your card valid for online purchases? Make sure your card is activated and authorized for online transactions. Some card issuers may restrict online use by default, which may result in a declined payment.
  2. Did you have a stable Internet connection during the payment process? An unstable Internet connection can cause problems during the payment process. Make sure you have a reliable Internet connection during the payment process.
  3. Did you enter your card information correctly? Check carefully the details you have entered, such as the card number, expiration date and security code. Incorrect entry of card information may result in a declined payment.
  4. Do you have a sufficient balance? Make sure you have a sufficient balance on your account or that you have not reached the credit limit on your card. An insufficient balance may result in a refusal of payment.

If, despite these checks, the problem persists, we suggest that you use another payment card or explore other available payment methods.
Please note that we are not able to resolve payment card issues. If you continue to experience difficulties, we recommend that you contact your bank for further assistance.

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